Refund policy

Return Policy

To process a return, please access our customer portal

We hope you love your purchase although we understand sometimes you need to make a return. After an order is placed we don't cancel orders. You do not need to contact us for approval. In the event you need to return an item all purchases are eligible for RETURN if postmarked within 14 business days of receiving your order minus shipping. After this timeframe, your item would not be eligible for return. Your packing slip will say as well as the website if your item was a final sale item. All items must be unwashed, unworn, and in original condition with tags still attached. Please make sure to include the packing slip so we know who it's from. Returned items should be sent to the address below.

RETURN ADDRESS:

DEAR JAYDE
137 TOWEY TRAIL 

WOODSTOCK, GA 30188

WE ARE NOT RESPONSIBLE FOR:

  • Delays by USPS
  • Lost, stolen, or misdelivered packages.
  • Packages marked “delivered” by the carrier.
    If your package is marked as delivered but not received, please contact the carrier directly:

If we make a shipping error and accidentally ship a wrong item please email us at shopdearjayde@gmail.com ASAP.

SALE ITEMS ARE FINAL SALE. 

Damaged Items

Damaged items must be reported within two days of the receipt of your order. Please email us at shopdearjayde@gmail.com and forward photos of any damage. 

Color variation of merchandise due to computer monitor resolutions, lighting and photography lenses are not qualified as damaged.